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{"id":50328,"date":"2023-04-13T20:00:43","date_gmt":"2023-04-13T18:00:43","guid":{"rendered":"https:\/\/medialight.pl\/?p=50328"},"modified":"2023-04-29T21:01:49","modified_gmt":"2023-04-29T19:01:49","slug":"klienci-polsat-box-otrzymaja-rekompensate-sprawdz-kto","status":"publish","type":"post","link":"https:\/\/medialight.pl\/klienci-polsat-box-otrzymaja-rekompensate-sprawdz-kto\/","title":{"rendered":"Klienci Polsatu otrzymaj\u0105 rekompensat\u0119. Co trzeba zrobi\u0107?"},"content":{"rendered":"

Prezes UOKiK wyda\u0142 decyzj\u0119 wobec Cyfrowego Polsatu. Sp\u00f3\u0142ka uruchamia\u0142a dodatkowe, p\u0142atne us\u0142ugi bez zgody abonent\u00f3w.<\/p>\n

Sprawa dotyczy op\u0142at za us\u0142ugi „Ochrona internetu”<\/strong> (program antywirusowy) oraz „Serwis IPLA 3 z 3”<\/strong> (dost\u0119p do tre\u015bci wideo). UOKiK poinformowa\u0142, \u017ce Cyfrowy Polsat przy zawieraniu lub zmianie warunk\u00f3w um\u00f3w dotycz\u0105cych dost\u0119pu do internetu aktywowa\u0142 automatycznie<\/strong> jedn\u0105 lub dwie powy\u017csze us\u0142ugi.<\/p>\n

Konsumenci nie mogli z nich zrezygnowa\u0107 podczas zawierana umowy.<\/strong> Wy\u0142\u0105czenie mog\u0142o nast\u0105pi\u0107 dopiero po rozpocz\u0119ciu \u015bwiadczenia us\u0142ug. Rezygnacja musia\u0142a zosta\u0107 dokonana przez abonenta.<\/p>\n

Konsumenci powinni mie\u0107 rzeczywist\u0105 mo\u017cliwo\u015b\u0107 wyboru i oceny, czy dana us\u0142uga jest im potrzebna i czy chc\u0105 ponosi\u0107 koszty zwi\u0105zane z jej uruchomieniem. Op\u0142aty wykraczaj\u0105ce poza uzgodnione \u015bwiadczenie g\u0142\u00f3wne, w przypadku Cyfrowego Polsatu poza abonament za us\u0142ug\u0119 dost\u0119pu do internetu, musz\u0105 zosta\u0107 przez konsument\u00f3w jasno i wyra\u017anie zaakceptowane najp\u00f3\u017aniej w chwili zawierania umowy<\/em> – poinformowa\u0142 Tomasz Chr\u00f3stny<\/strong>, Prezes UOKiK.<\/p><\/blockquote>\n
Rekompensata – kto otrzyma?<\/h2>\n
Cyfrowy Polsat<\/strong> musi wyp\u0142aci\u0107 abonentom rekompensat\u0119 w zakresie trzech pierwszych faktur zawieraj\u0105cych op\u0142aty za aktywowane bez ich wyra\u017anej zgody us\u0142ugi dodatkowe. Zwrot nale\u017cy si\u0119 tylko osobom, kt\u00f3re zrezygnowa\u0142y z „Ochrony internetu” i „Serwis IPLA 3 z 3” przed otrzymaniem czwartej takiej faktury.<\/strong> Zobowi\u0105zanie Cyfrowego Polsatu dotyczy zar\u00f3wno obecnych, jak i by\u0142ych klient\u00f3w. Polsat Box poinformuje listownie lub mailowo osoby, kt\u00f3re s\u0105 uprawnione do zwrotu.<\/strong> W przypadku by\u0142ych abonent\u00f3w, pieni\u0105dze zostan\u0105 zwr\u00f3cone na konto bankowe. Numer trzeba b\u0119dzie dostarczy\u0107 operatorowi, m.in. wysy\u0142aj\u0105c maila lub dzwoni\u0105c na infolinie.<\/p>\n
Decyzja Prezesa UOKiK jest nieprawomocna.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"
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